InterfaceTT ITIL - Incident Prioritization (Urgency vs Impact)

In this training video ITIL instructor Mark Thomas presents the importance of Incident Prioritization and how to chart Urgency vs Impact to help with prioritizing decisions.
ITIL Foundation Certification course are available at Interface Technical Training in class or online. http://ow.ly/EYyp303wh0K

1. John Kembel: Exactly brah, fucking load of shite, absolute hell for a technical person , because the two are intertwined, fucking give me distinguished definition you fucks
2. Bondy: ITIL Urgency V Impact just seems like nonsense for lack of a better idea. If impact is low how can it be urgent? It just seems like nonsense. So if one uses an impact scale of 1 to 10 with 1 being the lowest impact and the impact is 1, how can it ever be urgent?
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ITIL - Incident Prioritization (Urgency vs Impact)
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Science & Technology	Upload TimePublished on 23 Aug 2016